Care Researcher (Hybrid)

About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Position Overview:

The Care Researcher is responsible for finding and contacting community resources that support our clients' needs. They assess and determine the suitability of these resources by directly reaching out to them. Some examples of areas of need could include housing, financial assistance, mental health services, home repairs, relocation, pet sitting, and health & wellness. 

Location: Dallas, Texas
Work Environment: Hybrid - In office Monday, Wednesday & Thursday, work from home Tuesday & Friday

What You’ll Do:

  • Ensure the needs of Care’s members are being met by using a variety of tools (internal database and internet) to locate potential resources.
  • Research, map, telephonically contact and pre-screen potential resources that meet client specific case requirements.
  • Suggest and implement new research sources, tools, methodologies and analysis techniques and share this knowledge with peers.
  • Ensure highest quality of client satisfaction by meeting the company standards for daily productivity and case work quality.
  • Maintain timely, detailed and appropriate documentation regarding case research, case status, research process and results.
  • Assist with special projects as requested.

Who You Are:

  • Bachelor’s or Associate's degree preferred.
  • In lieu of degree, 1-2 years’ experience in appropriate field.
  • Skilled in both researching and networking
  • Ability to think out of the box
  • Excellent written and oral communication
  • Exceptional analytical, organizational and time management skills.
  • Outstanding interpersonal skills
  • Strong attention to detail and adherence to call center metrics
  • Excellent computer literacy and keyboarding skills.
  • Advanced skills with MS applications
  • Experience with CRM systems preferred.

Company Overview:

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home.  Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).

Hourly Rate: $21/Hr - Non Negotiable 

The rate listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

 

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